Important Lesson-- Don't Lose Your Uphold 2 Step Verification Key!

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Good Morning and Happy Wednesday!
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On Monday I tried logging into my Uphold account on my laptop. Big problem! No ability to get my 2FA code. What happened? I lost my 2 Factor authorization code key. It took some doing to get my access back! I had to contact Uphold support to help figure out what was going on. I thought the issue was with the Authy authenticator application. It said something about a backup password that I discovered was never enabled by me. Who needs yet another password to deal with? Not me! :-)

Then there was more fun to deal with to get it reset. They sent me a link to reset it but I had to take a picture of my Driver's License front and back and a selfie to prove my identity. Luckily I had the Gmail email on my phone and could take the pictures. Once I did that I got approved and set back up fairly quickly. I now have the Authy app on my laptop desktop.

I had the Uphold and Authy apps on my phone but recently had to uninstall them. The phone came with apps preloaded that I don't even use and couldn't uninstall or move them to my installed SD card. So now, I will be trying to figure out how to get rid of those apps I don't use or want and be able to install apps that I want. God forbid that we pay for a phone and get to have what we want on it. An issue for another day.

I now have access to my Uphold account again. I guess I will have to invest in a laminator one of these days.

Have a great rest of your day! See you here tomorrow.



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2 comments
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Sorry to hear about your problem with the 2fa issues. It took a lot of work to get things working again, but at least you now have access to the account. Nice to hear that Uphold still has a process in place in case it happens to me or someone else.

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Thanks! Uphold Support was very helpful. And now I am keeping my authorization key safe.

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