5 minute freewrite 2266 prompt no affect

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This is my post for #freewriters 2266 prompt no affect hosted by @mariannewest

Last year, with all of my health issues, the clinic lady signed me up for help to pay the bills. Saturday I received a letter saying I had until Feb 6th to renew, it takes a week for a letter to come from 20 miles away by mail, they sent me an application to fill out but suggested I do it online.

I went to their site and made an account, went to Things to Do as they said. There is nothing there that says Submit Renewal, like they said in the letter would be there.

I watched a video on how to renew, it says if Submit Renewal is not there, then I am already renewed. Which do I believe? The letter or the internet? My husband says this is how they can drop people from the program.

I called the phone number that I got off of the website that said customer service. After going through every menu and pushing the number 1 to 7 who knows how many times, I finally got to where it said to speak to an agent, push 3, The recording came on and said we are not accepting calls at this time, please try at another time. I gave up because it seemed to me like whatever number I pushed, it had no affect what I did
it had me going in an endless loop. My husband is right, they know this.

photo is mine

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19 comments
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That sounds so totally frustrating!!
I can understand how it feels though. I am part of Health Insurance customer service. And I know for a fact how hard it is to reach out and get anything done..

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It is very frustrating. I have tried for the last two days trying it online and thought today I would get someone on the phone or be able to leave a message with a callback number, but I got nowhere.

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Prayers it gets sorted soon!
!ALIVE

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@myjob! You Are Alive so I just staked 0.1 $ALIVE to your account on behalf of @ wandrnrose7. (5/10)

The tip has been paid for by the We Are Alive Tribe through the earnings on @alive.chat, feel free to swing by our daily chat any time you want, plus you can win Hive Power (2x 50 HP) and Alive Power (2x 500 AP) delegations (4 weeks), and Ecency Points (4x 50 EP), in our chat every day.

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Thank you @wandrnrose7
!LOLZ

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I am sorry you are going through that lot of stress. Things like this make you feel older in a minute. I hope everything gets sorted out soon.

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I can imagine how frustrating it is. As a senior citizen, reaching out to customer service departments can ruin your day and put you in a foul mood. I believe, as your husband does, that abandoning the quest for answers is the goal, especially after having a person hold on to the line for over thirty minutes or more.

If you do finally reach a department, then you are transferred to another one in which you have to repeat your issue and give personal details again. Beyond frustration.

I recently had an issue with a bank that when I called, they transferred me to an identify theft department. I had no idea I was in that dept because I was only calling to question a suspicious charge. When I received the paperwork, I couldn't sign an return it because the information was incorrect. I called numerous times; left return number for an agent to call me back. No one ever did. It took over a month before I finally reached someone who told me I was in the wrong department. I wanted to cry.

I hope you're able to get your paperwork in order before the deadline. Take care.

!ALIVE

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@myjob! You Are Alive so I just staked 0.1 $ALIVE to your account on behalf of @ justclickindiva. (7/10)

The tip has been paid for by the We Are Alive Tribe through the earnings on @alive.chat, feel free to swing by our daily chat any time you want, plus you can win Hive Power (2x 50 HP) and Alive Power (2x 500 AP) delegations (4 weeks), and Ecency Points (4x 50 EP), in our chat every day.

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@justclickindiva You know exactly what I was talking about, I think this happens way too often. What happened to the day when you could call a company with a question and a person answered the phone?
!ALIVE
!LOLZ

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@justclickindiva! You Are Alive so I just staked 0.1 $ALIVE to your account on behalf of @ myjob. (10/10)

The tip has been paid for by the We Are Alive Tribe through the earnings on @alive.chat, feel free to swing by our daily chat any time you want, plus you can win Hive Power (2x 50 HP) and Alive Power (2x 500 AP) delegations (4 weeks), and Ecency Points (4x 50 EP), in our chat every day.

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I'm still wondering where the "live ones" went myself. Talking to automated customer service is like venturing into the Twilight Zone, for sure.

Take care.

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