RE: Ah, The Joys of Legacy Banking and the Attendant Scams!
You are viewing a single comment's thread:
I spent 2 hours and 37 minutes on the phone with my old bank trying to get 4 pieces of paper from them yesterday. This is one reason I left them. I managed to get 3 of the 4, but they were not allowed to send the 4th digitally due to my husband's name on first on the account, even though it is closed. So I must wait for it to come via mail.
This bank, USAA Savings, used to have world class customer service. That changed for some reason about 10 years ago, and I'd had enough of their shenanigans 2 years ago and closed all the accounts.
But alas, due to another bureaucracy, I had to contact them again...
0
0
0.000
Interesting... and very sad. When I lived in Texas I actually lived close to the giant USAA building, and it seemed like everyone used them for everything from insurance to banking... and raved about them. Once upon a time Wells Fargo was the same, but their service has also been replaced by DISservice.